June 9, 2012
A customer came into the store yesterday.

She was not old. That will gain relevance in a moment. 

She was short. She had a cap on her very bald head, eyes behind dark-rimmed glasses and two small bandages crossed at something shy of perpendicular below her right collarbone.

She asked us, firmly, for books about death. “No, not grieving,” she said. “I’m not the one grieving.”

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    Life is extremely complicated,...yet very simple.
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    This is why customer interactions matter.
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